You’re anticipating more cash, improved patient loyalty, undisputed ROI, met and exceeded KPIs, and excellence in financial performance and operational efficiency. It shouldn’t surprise you that we are, too.
While we're privileged to partner with many healthcare organizations – including some of the nation’s best hospitals, physician groups, academic medical centers and health systems — the truth is each of them has a unique "right" reason for outsourcing: financial performance, staffing issues, technology gaps, patient retention and so much more.
There is a lot of angst out there to keep a revenue cycle leader up at night. While there isn’t one singular reason, there is one common outcome from partnership with MediRevv: peace of mind.
Positive, progressive revenue cycle outcomes are not what make us a standout in our space. It’s the why and how behind those outcomes— our values-driven, engagement-focused, and partner-minded approach. Here’s the upshot for you:
Workplace culture is both fundamental and foundational at MediRevv. Timeless and enduring, our values are intrinsic and non-negotiable, and they provide the framework for what makes a MediRevver. Here they are in their simplest form: Grow. Be authentic, even weird. Work hard, play hard. Be kind.
We expect the behavior of our MediRevvers to align with our values. Accordingly, when our MediRevvers are speaking with your patients or payers, we ask them to represent your values. Because they already understand the importance of our own values and are accustomed to living them out, this transition is an easy one to make.
Say “productivity” or “quality” in a room of revenue cycle leaders and the conversation will turn to slick dashboards, KPIs, training tactics and more. At MediRevv, our high marks in productivity and quality are achieved by first holding high expectations for employee engagement.
Engaged employees perform better, better performance leads to success, and the anticipation of success engages employees. Further, 87% is nearly double the engagement rate among revenue cycle workers, which actually hovers at 42-47% according to a recent Advisory Board study.
All told, employee engagement is about building and maintaining the emotional commitment that our employees have to MediRevv. For us, employee engagement is a top business objective with specific action plans in place—with your performance and patient financial experience in mind.
Our partnerships are built on the behaviors that drive our values. Being honest, holding each other accountable, working smart and, dare we say – having fun. Our partners know their revenue cycle, their patient populations, their unique workflows and processes (even their red tape!), and their staffing and technology situations.
With MediRevv onboard, our partners gain insight into issues that they may not have encountered yet or experienced directly. They get our accumulated best-practices, our built-in efficiencies, our decades of industry knowledge—as well as our common sense.
Our seat at the table during strategic revenue-related conversations brings an overall bump in revenue cycle IQ to the rest of the room. Further, all that we learn from our partners – a lot, we promise you – we pour into our next engagement. So, you benefit from nearly 100 prior or current partnerships.
True partnership may be best characterized by our No. 1 "Best in KLAS" ranking in Extended Business Office for 2020, which follows six consecutive years of top-three ratings. Our 2020 KLAS score of 93.4 takes the top spot, but really, the nod goes to our clients—smart, focused revenue cycle leaders with big goals and a shared vision of what it means to be a partner.
“I have never felt like a client when working with MediRevv. We have very open and honest communication with them. It has been great to have open and honest feedback between each other.”
“The great thing about MediRevv is that they are very communicative. They are responsive to our needs, and they are willing to stop on a dime when changing things for us. Their reporting is excellent. They can get virtually any detail that we want out of the system. They do things that help prevent issues upstream even if it means we will give them less accounts. MediRevv is very above the board in their dealings.”
“We worked directly with MediRevv to establish a partnership, and as partners, we would only do things that were beneficial for each organization. We wouldn’t do things in which one side won and the other side lost. And we developed a really good dialogue about trust. If MediRevv wants to continue to do business with us, they have to treat us as a partner. On the same token, we have to treat them as a partner too. And if we don’t, then our interactions with them are just transactions.”
“I really consider MediRevv to be a true partner. They have truly become an extension of our organization. We are pretty happy with them.”
