Developing long-lasting partnerships take time, and the six year relationship we’ve built with one of the nation’s top rated Midwestern academic medical groups is a result of transparency, trust, and accountability. Clear-cut client directives paired with our knowledgeable and tenured staff has been the formula for success. Since the first engagement in 2012, we continue to reshape the relationship and dynamically adjust to the changing revenue cycle environment in order to fit our client’s needs.
Our client manages results in real time with preferences of no more than one or two days of inflow in the work queue. The team discovered a growing number of backlogged insurance claims at day 90 along with a large influx of claims being touched but left in unresolved status. We quickly worked to resolve the backlog and prioritized work queues that needed immediate attention. Unfortunately, the backlog quickly returned; the challenge became identifying why current status could not be kept.