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Patient Pay Early Out

We're talking about your patients and your cash. Inevitably, the stakes are high, as both are essential to your financial viability and to your reputation for high quality care, which drives patient loyalty and community perception.

There's no punchline here.

We're all face-to-face with the rising cost of care, heightened regulatory pressure, and sky-high deductibles. And COVID-19 definitely complicates matters.

The bottom line is that for you and for every other healthcare organization, more revenue must come from direct payments by patients. Simultaneously, the volume and profile of your patients are changing, so maximizing collections on patient pay balances — and doing so in a way that creates a positive, memorable experience — is hard, expensive, and at times stressful work.

But it doesn’t have to be.

How we can help

Let’s accelerate your cash flow while maintaining your patient focus

It's possible that inefficiencies exist in your system, processes, and perhaps even your people, and the present public health emergency magnifies the impact. We often can spot the symptoms miles away in the form of too-high days in A/R, sky-rocketing call volumes, and even in your patient statement protocol. You can tackle these common patient pay responsibilities alone, or you can let a trusted partner with over a decade of proven success drive efficiency into your revenue cycle.

We handle:
  • Early out patient pay
  • Patient pay backlog projects
  • Patient pay credit balance resolution
  • Financial assistance program administration

Let’s dive deep (not dabble) in patient pay technologies

You need efficiency and cost control, but not at the expense of making your patient feel like a number. We are continually investing in our patient-centric technology stack — everything from account scrubbing and propensity to pay to mobile payments, payment IVRs and patient payment portals.

We provide you with scale and speed to resolve patient balances and also save you from heavy technology investments and related hassles.

And the benefit to your patients? They pay how and when they want to.


Let's be real about the imperatives of a positive patient financial experience

The payment experience patients expect is often a far cry from the one they actually experience. 
  • 91% of patients were surprised by a medical bill
  • 70% of consumers are confused by their medical bills and 67% are confused by their EOBs from their health plan
  • 85% of consumers want to make all of their healthcare payments in one place

There is tremendous opportunity for healthcare organizations to enable patients to manage their payments effectively. Further, the outcome of these efforts is equally promising: receiving payments timely, reducing unnecessary collection costs, and more. 

Undeniably, COVID-19 is adding complexity, as guidelines for patient share-of-cost vary across payers, volume of care encounters remains a  rollercoaster, and patients' ability to pay is threatened by a weakening economy.

Let's bridge the gap between today and tomorrow by tackling your patient financial experience, and ensuring it's unilaterally positive. 

What our clients say
Compared with other vendors doing the same type of work, we seem to have a better and closer relationship with MediRevv. I think part of the reason is because we give them all of our self pay from day one, and there is an expectation that they are going to represent us in a positive way. And they do so. Their communication and professionalism is great.

Director of Patient Financial Services

300+ bed hospital