bg-img2.jpg

We’re talking about your patients. And your cash.

Inevitably, the stakes are high, as both are essential to your financial viability and to your reputation for high quality care, which drives patient loyalty and
community perception.

The Challenge

There's no punchline here. We're all face-to-face with the rising cost of care, heightened regulatory pressure, and sky-high deductibles.

The bottom line is that for you and for every other healthcare organization, more revenue must come from direct payments by patients. Simultaneously, the volume and profile of your patients are changing, so maximizing collections on patient pay balances — and doing so in a way that creates a positive, memorable experience — is hard, expensive, and at times stressful work.

But it doesn’t have to be.

The Solution

Let’s accelerate your cash flow while maintaining your patient focus

Chances are your system, processes, and perhaps even your people are inefficient. We can spot the symptoms miles away in the form of too-high days in A/R, sky-rocketing call volumes, and even in your patient statement protocol. You can tackle these common patient pay responsibilities alone, or you can let a trusted partner with over a decade of proven success drive efficiency into your revenue cycle.

We handle:
  • Early out patient pay
  • Patient pay backlog projects
  • Patient pay credit balance resolution
  • Financial assistance program administration
Let’s dive deep (not dabble) in patient pay technologies

You need efficiency and cost control, but not at the expense of making your patient feel like a number. We are continually investing in our patient-centric technology stack — everything from account scrubbing and propensity to pay to mobile payments, payment IVRs and patient payment portals.

We provide you with scale and speed to resolve patient balances and also save you from heavy technology investments and related hassles.

And the benefit to your patients? They pay how and when they want to.

Learn how exactly how integral technology is to our winning self pay strategy.

Testimonial What Our Client Said

Paul Hudson

Chief of Revenue Cycle Operations, Keck Medicine of USC

Implementing payment IVR was the right decision. It boosted our revenue, freed up our staff, and allowed our patients to pay how they wished when it was convenient for them.
Your patients are our patients
With painstakingly detailed performance objectives and a highly educated team of patient experience representatives, we focus on your goals for your patients because we consider them our patients. Our intent with your patients is to build trust and move each account toward resolution. Around the office, we say “great opportunities to help others seldom come, but small ones surround us every day” — in this case, every touch point with your patients.
Learn More about our Self Pay Strategy

Director of Patient Financial Services

300+ bed hospital
Compared with other vendors doing the same type of work, we seem to have a better and closer relationship with MediRevv. I think part of the reason is because we give them all of our self pay from day one, and there is an expectation that they are going to represent us in a positive way. And they do so. Their communication and professionalism is great.
Recent Posts
on Patient Pay Early Out
August 15, 2018
0
Convenience and Automation: Improve the Patient Experience with Automatic Payments

Everyone has a story about trying to register to pay a bill on a archaic and complicated website or waiting on hold for what seems like days only to...

July 19, 2018
0
Are Your Feeling the Heat to Increase Revenue in Patient Pay?

The key takeaways from Kaufman Hall’s annual 2018 State of Consumerism in Healthcare report are that healthcare executives are investing in consumer...

June 21, 2018
0
Why Patient Communication Channels Matter for Patient Pay Early Out

As you are no doubt aware, the healthcare industry is changing rapidly.

10 years ago,  the majority of healthcare payments in hospitals came from...

March 22, 2018
0
Prompt Pay Discounts - A Win-Win for Your Patients and Your Organization

Is one dollar today better than one dollar 120 days from now? We think so. Actually, we know so, because each day that a patient account lives on in...

February 14, 2018
0
How Speech Analytics Technology Enhances the Patient Financial Experience

According to the findings reported in the Kaufman Hall 2017 State of Consumerism survey, many healthcare organizations have missed the mark on...

November 16, 2017
0
High Deductible Health Plans: A Reality for Patient and Revenue Cycle Leaders

 [*This blog post was originally published December 6, 2016 and it has been updated and republished since.]

High deductible health plans (HDHP) are a...

November 8, 2017
0
Patient-Friendly Statements: Quick and Easy Components to Increase Patient Payments

Patients first. We agree there is no better way to operate a healthcare organization. May we ask, then, what happens when patients pass under your...

June 29, 2017
0
Quick Check: Are You Getting the Most Revenue From Your A/R?

Is your healthcare organization really getting the most revenue possible out of your insurance A/R? Accounting for the many steps in the life cycle...

June 22, 2017
0
4 Ways to Boost Self Pay Cash by Using Technology

Technology – we rely on it 24/7 in our personal lives, but how often are you utilizing it in your revenue management cycles? Are you missing out on...

June 1, 2017
0
A Reason to Celebrate: Promote Payment IVR Technology to Increase Revenue

Your patients asked for it. You listened and took action. Now what?

Adding convenient payment technology solutions to your self pay arsenal like...

April 13, 2017
0
Why You Should Offer Patient Payment Estimates in Advance of Care

When your vehicle makes a strange noise or simply isn’t performing as it should, you’d naturally obtain a price estimate (maybe even two or three)...

March 9, 2017
0
How to Run a Successful Patient Self Pay Program

The well regarded restaurant Le Cirque at the Bellagio in Las Vegas offers incredible French cuisine, and every aspect of the service experience has...

January 24, 2017
0
An Outsourcing Model for Patient-Centered Revenue Cycle Management

As proof that today's focus on creating a positive "patient financial experience" didn't grow out of thin air, we share the journey of Bon Secours...

December 20, 2016
0
Get the Patient Experience Right from the Start—Tips for Front End Staff

When a patient checks in for a medical appointment he or she should be fully aware of their balance due, any previous balances owed, and an expected...

December 15, 2016
0
Don't Settle for Mediocre: Be the Best in Patient Experience

Have you heard of the book, All I Really Need to Know I Learned in Kindergarten? While of course it’s imperative that all patient-facing staff have...

December 13, 2016
0
10 Ways to Improve Self Pay Cash And Patient Satisfaction

According to the Physicians Foundation Patient Survey Report conducted in May of 2016, 62% of patients are very concerned about their ability to pay...

November 30, 2016
0
4 Improvements to Your Outbound Calling Strategy to Increase Patient Payments

Utopian outbound calling scenario: Ha! You don’t even have an outbound call strategy, because 100% of patients pick up the phone or log in to pay...

November 18, 2016
0
6 Small Changes for a Big Boost to the Patient Financial Experience

Ah… the patient financial experience. You would never argue that it’s unimportant, but are you truly making it a natural, full-time priority within...

November 10, 2016
0
Be Patient With Your Patients—5 Phrases to Avoid When Talking About Patient Responsibility

In a fast-paced business office with hundreds of calls pouring in daily from patients and payers asking a wide range of account related questions,...

October 27, 2016
0
Why Implementing an Online Payment Portal Makes Sense Right Now

How do your patients pay their bills? Or perhaps the right question is how do they want to pay their bills?

Consider this patient/consumer data for a...

October 18, 2016
0
Implementing a Payment IVR: Easier Than You Think

Selecting new technology for your organization can be a daunting process. Is it the right fit for your organization? Equally important, will it...

October 12, 2016
0
Payment IVR: Enhancing the Patient Financial Experience

Sometimes, your patient doesn't have a question about the statement you sent. And he doesn’t even need a gentle reminder to pay. All he wants (needs)...

October 7, 2016
0
6 Tips for Not Leaving Money on the Self Pay Table

Are you doing all you can to bring in every dollar of self pay revenue?

Facing an expanding patient pay population, healthcare organizations...

September 27, 2016
0
21 Tips For Improved Self Pay Cash Results

A significantly increasing portion of your revenue is now coming directly from patients.

Or at least it should be.

Billions of self pay accounts...

September 9, 2016
0
4 Ways to Create a Positive Patient Financial Experience

How’s it going between your revenue cycle team and your patients? Several years ago that would have been an illogical question to pose. Today it...

June 30, 2016
0
Outsourcing Self Pay—The Patient Experience Doesn’t End at the Exit Door

There is a lot at stake when anyone utters the words “patient-friendly experience.” Patients today—with many choices in care and more of their own...

June 10, 2016
0
Solving Complex Financial Puzzles for Self Pay Patients

About two-thirds of Americans are surprised by their medical bills. Meanwhile, healthcare organizations repeatedly tell us that collecting from self...

May 31, 2016
0
Master Your Self Pay Collections Despite TCPA

If TCPA is not an acronym that you are conversant with yet—i.e., if it makes you crave TCBY frozen yogurt or if your mind strays to TGIF...

April 29, 2016
0
Self Pay Collections and Insurance A/R Needs THIS From Your Offices

Nearly every healthcare organization is challenged by the tension between their patient access (front office) processes and their business office (or...

April 22, 2016
0
3 Common Revenue Cycle Management Mistakes and How to Avoid Them

We all make mistakes, even as experienced veterans in revenue cycle management. Sometimes, though, our biggest mistakes are the ones right under our...

April 19, 2016
0
The Pitfalls of Ignoring Self Pay

Back in 2010, patient self pay contributed just 10.9% to annual patient services revenue, on average. Remember those days? Common practice was to...

April 8, 2016
0
Is Outbound Calling Still a Key to Success in Self Pay Collections?

We always emphasize how important it is to communicate with patients clearly and frequently. This is true regardless of the reason for the...

February 3, 2016
0
Patient Portals: One Way to Treat Patients Like Consumers

This isn't new news: your patients are consumers.

While many healthcare organizations understand and even embrace the changing role of the patient,...

December 16, 2015
0
Industry Trends for 2016: Consumer-Driven Healthcare

2016 promises a radical shift in the healthcare market, as the Affordable Care Act and innovations in technology continue to challenge previously...

November 20, 2015
0
High Deductible Health Plans: Trouble, Trouble, Trouble

We've touched on several aspects of high deductible health plans (HDHPs) in recent blogs, from transitioning the business office to the challenge of...

November 11, 2015
0
Outsourcing Is Not a Four-Letter Word

While there has historically been some reservation on the part of hospitals and physician practices to hire outside firms to handle their revenue...

September 18, 2015
0
Self pay and crowdfunding: patient consumers are getting creative.

We’ve blogged a fair amount about the things we think providers need to do to develop a sound self pay strategy and why.

Part of that discussion...

August 14, 2015
0
Patient Collections: How to connect to (and collect from) Millennials

We can’t state this in clearer terms: The ability to identify Millennials who qualify for government, regional, and hospital-based programs is...

July 21, 2015
0
Should you ease off patient collections?

A striking self pay article popped up in Beckers Hospital Review a few months back. Walking a tightrope, the author suggests that easing off...

June 23, 2015
0
Providers face steep RCM challenges

As more provider revenue comes from patients, providers must find ways to encourage payment before the bill turns into bad debt.

Sound familiar? If...

May 29, 2015
0
Your Patient is Angry. Is it Your Fault? Part 2

A patient requiring surgery after breaking both legs is told after discharge that, while her hospital participated in her health plan, the surgeons...

May 28, 2015
0
Your patient is angry. Is it your fault? Part 1

A surgery patient receives a bill for an additional $70,000 because, while the hospital accepted her health plan, the surgeons did not. A tidbit not...

May 20, 2015
0
Patient Friendly Billing: When to Cut Your Losses

Truth...we're all trying to squeeze every possible penny out of A/R, especially when it comes to balances where most, if not all, of what is due is...

May 1, 2015
0
Avoid bad debt writeoffs: communication is key

Providers are thinking a lot more about bad debt write-offs than they have in the past. With the move toward high-deductible health plans (HDHPs),...

April 24, 2015
0
CFO Experiences “Aha” Moment After Personally Visiting With Patients

Clearly, I wasn’t the only one walking away from Healthcare Finance Revenue Cycle Solutions Summit at HIMSS in Chicago a week ago with some revenue...

April 22, 2015
0
Woodcock Wisdom: Creating Payment Plans that Actually Work, Part 2

Guest blogger Elizabeth Woodcock builds on the self pay payment plan strategies she began last week with Creating Payment Plans that Actually Work,...

April 15, 2015
0
Woodcock Wisdom: Creating Payment Plans that Actually Work, Part 1

Elizabeth Woodcock is our guest blogger for the next four weeks. We're extremely excited to introduce Elizabeth, a widely-reputed consultant,...

March 27, 2015
0
The Patient Consumer: Still Top of Mind for Healthcare Execs, Part 3

90%, 35%, and 19%. Can you guess which is the percentage of providers who think it's important to collect self pay dollars at or before the...

March 17, 2015
0
The Patient Consumer: Still Top of Mind for Healthcare Execs, Part 2

Recently, we reintroduced a previous blog series entitled, Putting Your Patients at the Center of Your Self Pay Strategy. This popular three-part...

March 6, 2015
0
The Patient Consumer: Still Top of Mind for Healthcare Execs

At MediRevv, we’ve been focused on the idea of patients as consumers—and the need for a solid patient-collection strategy—for quite some time. In ...

February 11, 2015
0
Patient Collections, Still Top of Mind

Your patients are now consumers. It may seem at odds with the prevailing wisdom in healthcare, but with more of the payment responsibility falling on...

October 28, 2014
0
Apple Pay offers another great option for self pay

If you’ve followed our blogs you know we’ve focused a lot on the topic of self pay collections and how important—and challenging—they are for...

August 23, 2014
0
Keck Medicine of USC tells self pay success story

“Patients’ mailboxes were overflowing with USC Care letterhead.”

COO Dana Habers is frank about the self pay challenges USC Care Medical Group faced,...

July 17, 2014
0
“Paltry numbers” for Stage 2?

Yes, according to a July 9 article in Healthcare IT News, where a recent CMS report revealed its latest statistics regarding eligible providers and...

July 15, 2014
0
Finding the Perfect Patient Payment Portal Partner

Collecting what is owed to your organization is extremely important in today's healthcare environment. An increase in high-deductible health plans is...

July 10, 2014
0
Incredible results for an incredible organization
Everybody loves an occasional clouds to sunshine story, right? Along New York’s Hudson River Valley lies Bon Secours Health System, which delivers...
July 8, 2014
0
A winning self pay strategy: consistency is key

We’ve talked a lot about self pay in recent blogs, particularly about the reasons why focusing on your collections and developing a solid strategy...

June 20, 2014
0
MU Stage 2: Patient Engagement and Self Pay

We’ve written a lot about self pay in recent weeks, and it’s a topic made even more visible by the MU2 patient engagement requirements. Patient...

June 10, 2014
0
Eligibility Evaluations and the Importance of Early Communication

We’ve often stressed the importance of communicating effectively with your patients after they’ve received their care, but we haven’t talked a lot...

June 3, 2014
0
Putting the Patient at the Center of Your Self Pay Strategy, Part 3
Here we are at the third and final installment of our blog series (see Part 1 and Part 2 here) focusing on key elements of a patient-centered...
May 30, 2014
0
Putting the Patient at the Center of Your Self Pay Strategy, Part 2
As we touched upon in Part 1 of this blog series focusing on the issue of increased patient payment responsibility, providers must now put the...
May 27, 2014
0
Putting the Patient at the Center of Your Self Pay Strategy, Part 1
Your Patients are now consumers. It may seem at odds with the prevailing wisdom in healthcare, but with more of the payment responsibility falling on...
May 13, 2014
0
Self Pay Collections Money That is Rightfully Yours, Part 2

The stats presented here and in Part 1 of this series on the subject distinctly illustrate the need for providers like you to develop a sound patient...

May 9, 2014
0
Self Pay Collections Money That is Rightfully Yours, Part 1

Some interesting statistics for you regarding self pay collections:

  • According to the US Census Bureau, 49.9 million people are uninsured
  • The number...
December 23, 2013
0
Patient Payments Strategies–Why it's so Hard and How to Make it Easier

In the months and years ahead, hospitals and physician groups will treat an increasing volume of patients who have opted in to low ...

November 7, 2013
0
Bon Secours: A self pay success story

Bon Secours Charity Health Systems (BSCHS) of Suffern, NY, is making big strides in managing self pay and reducing bad debt. Interested in the...

August 22, 2013
0
MediRevv Service Spotlight: Self Pay Extended Business Office

This marks the first in a series of posts about the services offered by MediRevv. Check back regularly for in-depth reviews of the specific solutions...

July 18, 2013
0
Intersecting Patient Care and Self Pay Collections: UT Medical Group

“Patient Care is our First Concern” isn’t just a fancy marketing statement for UT Medical Group (UTMG). Rather, it is a real, tried-and-true tenet...

January 22, 2013
0
Self. Pay.

Do these two words together bring a slow, sad shake of the head? After all, it’s January, the deductible-reset month, when patients everywhere begin...

Here are four ways to improve the financial
experience for your patients.
Download the FREE ebook