MediRevv’s Partner Survey is based on the philosophy of the Net Promoter Score (NPS), which measures customer loyalty and satisfaction. We begin by asking one simple question to our partners:
Surveying our customers provides insight into how happy they currently are with our service and is a way to make our business relationships better. According to "The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World," NPS is ultimately is a business philosophy, a system of operational practices, and a leadership commitment; not just another way to measure customer satisfaction.
MediRevv views our customer relationships as true partnerships and places high strategic value on the great things that happen when honesty and candor prevail. Our philosophy for administering our Partner Survey to our customers is centered on giving our partners a platform to quickly and easily provide feedback on how well MediRevv is meeting their needs. It’s a snapshot in time and based on what is top of mind for our customers.
We listened to the voice of our customers about how we could serve them better. Not only did we listen, but we started from scratch. We enhanced and updated our Hospital Billing Manual which includes a detailed look into the hospital billing process from start to finish (admission to accounts receivable).
Continuous research and review of common Hospital Billing denials
Enhanced Hospital Billing Denial Management guide based off common Hospital Billing denials
Conducted a detailed training on Hospital coding denials on CodeCorrect which includes real examples to help “see the process”
Deployed a Hospital Billing Training Quiz that goes over all information found in the Hospital Billing Guide
Focused training for denial management using scenario-based worksheets with real denial examples
Continued review on 837I edits
We are wholly focused on closing the loop and acting to resolve issues that are brought to light by our customers. It’s not only important to us that we respond to what our customers say we’re doing right, but also where we can improve. We view the latter as the best catalyst for change and how we maintain our focus as a customer-centric service organization. We want to drive success for our customers, which is why we’re working hard to close the loop and serve them in a way that enables them to thrive.