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Patient Engagement Centers Drive Revenues - Here's How!

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Patients are paying more for their healthcare which is driven, in part, by high-deductible health plans. Patient expectations of their entire healthcare experience have changed. Increased consumerism in healthcare has prompted healthcare leaders to rethink longstanding business practices.

The quality of clinical care is what may first come to mind when healthcare leaders think of what drives patient satisfaction, but there is greater awareness of how the financial experience shapes patients’ perceptions of their overall healthcare experience.

Download our Whitepaper to learn:

  • How shortcomings in the typical call center model lead to patient dissatisfaction
  • Why patients are making healhcare decisions based on much more than quality of care
  • How a Patient Engagement Center handles front-end revenue cycle functions (scheduling, pre-registration, financial clearance), back-end functions (customer service, collections), and more

 

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