Part of Providence St. Joseph Health, Heritage was founded in 1994 and includes eight medical groups and six affiliate networks throughout the state of California. Combined, they provide resident access to more than 2,000 providers in virtually every specialty.
Heritage medical groups and affiliated physicians have received top honors from various organizations, including the Orange County Medical Association for Physicians of Excellence and the Integrated Healthcare Association with distinction in clinical quality.
St. Joseph Heritage Healthcare partnered with MediRevv for end-to-end revenue cycle management of their multi-physician billing office. In October of 2017, MediRevv took full ownership of the Heritage business office, rebadging around 225 employees.
The broader St. Joseph Health (SJH) is an integrated Catholic health care delivery system sponsored by the St. Joseph Health Ministry. It is organized into three regions: Northern California, Southern California, and West Texas/Eastern New Mexico.
SJH provide a full range of care from facilities including 14 acute care hospitals, home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics, and physician organizations. In their award-winning facilities, as well as non-traditional settings like school rooms and shopping malls, SJH maintains a “continuum of care,” matched to the diverse needs of the urban centers, smaller cities and rural communities in three states who depend on them every day.
As payment models shift, adaptability is key to ensuring competitiveness and responsiveness to imminent regulatory changes centered on value-based reimbursement and other alternative payment structures. This partnership allows MediRevv and Heritage to take these and other challenges head-on by focusing on best practice revenue cycle performance and creating positive patient financial experiences.
MediRevv has a unique culture focused on working harder, smarter, faster and stronger to accomplish extraordinary goals. Our vision is to create a company that accomplishes extraordinary results for our partners while at the same time building a culture that can withstand the test of time. SJHH culture is rooted in the traditions of the Sisters of St Joseph with the values of excellence, service, justice and dignity, and are very similar in establishing and creating a culture that allows employees to have purpose and meaning while being able to have fun and enjoy the work they perform.
Together, each will provide mutually beneficial resources that will aid in fulfilling a shared vision and common goal.
A collaboration. Not a competition—that was the approach of both MediRevv and Heritage as they began the engagement to create better results for the partnership as a whole.
Providing end-to-end revenue cycle management for the whole of the Heritage multi-physician system includes the full gamut of RCM— patient access, coding, billing and patient pay, insurance A/R follow-up, business analytics, payment posting, auditing, and quality assurance, refunds, insurance A/R Follow-up—and more.
Operating costs in healthcare were rising—and still are—in the California market especially. As Heritage leaders looked at options to control expenses, outsourcing to MediRevv offered a good solution. From an operational perspective, budget was no longer an issue for Heritage, revenue cycle management is now a one line item expense and MediRevv takes care of the employees and other operating expenses.
Aligning with Heritage, a faith-based organization, was a natural fit for MediRevv’s culture of positivity and inclusion. MediRevvers commonly compare the organization to being part of a second family, that sentiment was carried forward when Heritage employees contributed to MediRevv’s annual culture book:
The goal surrounding cultural integration was sharing MediRevv’s core messaging while injecting a bit of the flair from the MediRevv brand. Heritage has their own unique culture, and has the flexibility to nurture and cultivate it around MediRevv’s mindset.
There isn’t one “right reason” to bring in a partner to handle end-to-end revenue cycle management for an organization, but improving financial performance is of course a crucial component.
Engagement scope: Full Business Office
Host system: MediTech, GE Centricity Business, NextGen
In addition to financial factors, outsourcing the revenue cycle with MediRevv also solved staffing issues and integrated otherwise out-of-reach technology to automate processes and drive efficiency.
MediRevv shared culture and core messaging with Heritage by enveloping our new employees in the MediRevv Mindset, and we take on the administrative functions of management. During the transition period the expectations were clearly laid out up front— MediRevv is a place of inclusion, and we encourage our MediRevvers to be different, but that comes with the clear responsibility to be respectful to each other.
MediRevv became responsible for employee wages and benefits—including insurance and vacation. In addition, to Heritage employees becoming MediRevvers:
Our Heritage team is better positioned for education, recognition and career ascension opportunities. As we focus on growth-driven initiatives, there is an increasing need for highly educated employees. MediRevv offers professional development and promotional opportunities—giving our people incentives to learn and go above and beyond, not just in their day-to-day jobs, but grow in their professional lives.
MediRevv is grounded in the fact that everything we do is based on the right balance of partners, people and performance. We measure our success based on client satisfaction, employee engagement, growth and profitability. We are committed to being a value provider, cultivating meaningful relationships, maintaining an engaging culture, and using data and analytics to drive our business and future plans.
MediRevv is operating in an environment undergoing immense transformation. We have demonstrated an ability to thrive under constant regulatory changes and consolidation in the healthcare market. Our success can be attributed to the quality of service and expertise provided to our partners on a daily basis. A full business office partnership with Heritage that currently demonstrates best practice revenue cycle performance will enable MediRevv opportunity growth and market positioning.
As a CFO, attention has to be fully focused on clinical initiatives, including physician recruitment, expansion of urgent centers, patient population health and many more competing priorities.
When Heritage looked to MediRevv, the leadership was looking at a one stop shop to produce better financial results. The result is peace of mind.
Rebadging Heritage employees into MediRevvers was a careful process that took every question and concern into consideration. While Heritage has been injected with the MediRevv flair, the business office has their own unique culture that thrives. Incorporating the revenue cycle employees with MediRevv, whom specialize solely in healthcare RCM, bringing our employees together as kindred spirits.
A massive system conversion, a complete revamp of hospital and physician billing operations, and a 38.6% jump in employee engagement wouldn't typically land in the same 6-month period. Yet that's precisely the storyline for this health system.