The MediRevv team made an immediate impact by reviewing historical data, assessing claim inflow and outflow, cross-training staff, and strategically staffing to the work queues that needed immediate attention.
Working together, teams quickly discovered a bottleneck in the process which led to the reoccurring increase of aged claims. By leveraging the functionality of Epic we began managing the work queue by routing logic, volume and implementing segmented workflows to represent claims that team members could impact.
The biggest impact made came with the daily real-time change management of staff.
In total, 12 cross-trained MediRevvers quickly responded as needed to increases of claims in the work queue. By adding three team members, two days a week we decreased work queue volume and kept claim status current.