Outsourcing Self Pay—The Patient Experience Doesn’t End at the Exit Door
 June 30, 2016

Outsourcing Self Pay—The Patient Experience Doesn’t End at the Exit Door

There is a lot at stake when anyone utters the words “patient-friendly experience.” Patients today—with many choices in care and more of their own...
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Solving Complex Financial Puzzles for Self Pay Patients
 June 10, 2016

Solving Complex Financial Puzzles for Self Pay Patients

About two-thirds of Americans are surprised by their medical bills. Meanwhile, healthcare organizations repeatedly tell us that collecting from self...
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Master Your Self Pay Collections Despite TCPA
 May 31, 2016

Master Your Self Pay Collections Despite TCPA

If TCPA is not an acronym that you are conversant with yet—i.e., if it makes you crave TCBY frozen yogurt or if your mind strays to TGIF...
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Self Pay Collections and Insurance A/R Needs THIS From Your Offices
 April 29, 2016

Self Pay Collections and Insurance A/R Needs THIS From Your Offices

Nearly every healthcare organization is challenged by the tension between their patient access (front office) processes and their business office (or...
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3 Common Revenue Cycle Management Mistakes and How to Avoid Them
 April 22, 2016

3 Common Revenue Cycle Management Mistakes and How to Avoid Them

We all make mistakes, even as experienced veterans in revenue cycle management. Sometimes, though, our biggest mistakes are the ones right under our...
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The Pitfalls of Ignoring Self Pay
 April 19, 2016

The Pitfalls of Ignoring Self Pay

Back in 2010, patient self pay contributed just 10.9% to annual patient services revenue, on average. Remember those days? Common practice was to...
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Is Outbound Calling Still a Key to Success in Self Pay Collections?
 April 8, 2016

Is Outbound Calling Still a Key to Success in Self Pay Collections?

We always emphasize how important it is to communicate with patients clearly and frequently. This is true regardless of the reason for the...
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Patient Portals: One Way to Treat Patients Like Consumers
 February 3, 2016

Patient Portals: One Way to Treat Patients Like Consumers

This isn't new news: your patients are consumers. While many healthcare organizations understand and even embrace the changing role of the patient,...
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High Deductible Health Plans: Trouble, Trouble, Trouble
 November 20, 2015

High Deductible Health Plans: Trouble, Trouble, Trouble

We've touched on several aspects of high deductible health plans (HDHPs) in recent blogs, from transitioning the business office to the challenge of...
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