4 Improvements to Your Outbound Calling Strategy to Increase Patient Payments
 November 30, 2016

4 Improvements to Your Outbound Calling Strategy to Increase Patient Payments

Utopian outbound calling scenario: Ha! You don’t even have an outbound call strategy, because 100% of patients pick up the phone or log in to pay...
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6 Small Changes for a Big Boost to the Patient Financial Experience
 November 18, 2016

6 Small Changes for a Big Boost to the Patient Financial Experience

Ah… the patient financial experience. You would never argue that it’s unimportant, but are you truly making it a natural, full-time priority within...
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Be Patient With Your Patients—5 Phrases to Avoid When Talking About Patient Responsibility
 November 10, 2016

Be Patient With Your Patients—5 Phrases to Avoid When Talking About Patient Responsibility

In a fast-paced business office with hundreds of calls pouring in daily from patients and payers asking a wide range of account related questions,...
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Why Implementing an Online Payment Portal Makes Sense Right Now
 October 27, 2016

Why Implementing an Online Payment Portal Makes Sense Right Now

How do your patients pay their bills? Or perhaps the right question is how do they want to pay their bills? Consider this patient/consumer data for a...
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Implementing a Payment IVR: Easier Than You Think
 October 18, 2016

Implementing a Payment IVR: Easier Than You Think

Selecting new technology for your organization can be a daunting process. Is it the right fit for your organization? Equally important, will it...
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Payment IVR: Enhancing the Patient Financial Experience
 October 12, 2016

Payment IVR: Enhancing the Patient Financial Experience

Sometimes, your patient doesn't have a question about the statement you sent. And he doesn’t even need a gentle reminder to pay. All he wants (needs)...
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6 Tips for Not Leaving Money on the Self Pay Table
 October 7, 2016

6 Tips for Not Leaving Money on the Self Pay Table

Are you doing all you can to bring in every dollar of self pay revenue? Facing an expanding patient pay population, healthcare organizations...
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21 Tips For Improved Self Pay Cash Results
 September 27, 2016

21 Tips For Improved Self Pay Cash Results

A significantly increasing portion of your revenue is now coming directly from patients. Or at least it should be. Billions of self pay accounts...
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4 Ways to Create a Positive Patient Financial Experience
 September 9, 2016

4 Ways to Create a Positive Patient Financial Experience

How’s it going between your revenue cycle team and your patients? Several years ago that would have been an illogical question to pose. Today it...
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