To Everything There is a Season—How to Minimize the Negative Effects of Seasonality on Your Patient Pay Cycle
 October 1, 2018

To Everything There is a Season—How to Minimize the Negative Effects of Seasonality on Your Patient Pay Cycle

“To everything there is a season (Turn, Turn, Turn)” as folk rock band, The Byrds, sang in the late 1950s—and it still holds true today. When applied...
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Convenience and Automation: Improve the Patient Experience with Automatic Payments
 August 15, 2018

Convenience and Automation: Improve the Patient Experience with Automatic Payments

Everyone has a story about trying to register to pay a bill on a archaic and complicated website or waiting on hold for what seems like days only to...
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Are You Feeling the Heat to Increase Revenue in Patient Pay?
 July 19, 2018

Are You Feeling the Heat to Increase Revenue in Patient Pay?

The key takeaways from Kaufman Hall’s annual 2018 State of Consumerism in Healthcare report are that healthcare executives are investing in consumer...
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Why Patient Communication Channels Matter for Patient Pay Early Out
 June 21, 2018

Why Patient Communication Channels Matter for Patient Pay Early Out

As you are no doubt aware, the healthcare industry is changing rapidly. 10 years ago,  the majority of healthcare payments in hospitals came from...
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Prompt Pay Discounts - A Win-Win for Your Patients and Your Organization
 March 22, 2018

Prompt Pay Discounts - A Win-Win for Your Patients and Your Organization

Is one dollar today better than one dollar 120 days from now? We think so. Actually, we know so, because each day that a patient account lives on in...
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How Speech Analytics Technology Enhances the Patient Financial Experience
 February 14, 2018

How Speech Analytics Technology Enhances the Patient Financial Experience

According to the findings reported in the Kaufman Hall 2017 State of Consumerism survey, many healthcare organizations have missed the mark on...
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High Deductible Health Plans: A Reality for Patient and Revenue Cycle Leaders
 November 16, 2017

High Deductible Health Plans: A Reality for Patient and Revenue Cycle Leaders

 [*This blog post was originally published December 6, 2016 and it has been updated and republished since.] High deductible health plans (HDHP) are a...
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Patient-Friendly Statements: Quick and Easy Components to Increase Patient Payments
 November 8, 2017

Patient-Friendly Statements: Quick and Easy Components to Increase Patient Payments

Patients first. We agree there is no better way to operate a healthcare organization. May we ask, then, what happens when patients pass under your...
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Quick Check: Are You Getting the Most Revenue From Your A/R?
 June 29, 2017

Quick Check: Are You Getting the Most Revenue From Your A/R?

Is your healthcare organization really getting the most revenue possible out of your insurance A/R? Accounting for the many steps in the life cycle...
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