Patient Collections, Still Top of Mind
Your patients are now consumers. It may seem at odds with the prevailing wisdom in healthcare, but with more of the payment responsibility falling on the patient’s shoulders these days, providers must now consider those in their care to be consumers as well as patients.
That’s how we started the first in a three-part blog series from last year, called Putting Your Patients at the Center of Your Self Pay Strategy. As you can see from the title, focusing on the patient when creating your strategy was the theme of the series.
We also explored how many US providers have been evaluating their patient follow-up and self pay processes and systems to identify areas of improvement in our whitepaper entitled, A Winning Self Pay Strategy: How Technology Can Improve Patient Satisfaction, Your Revenue Cycle and Your Financial Results, and we also gave you 6 Tips for Not Leaving Money on the Self Pay Table, an article that, if you haven’t seen it, you can access here.
MediRevv isn’t the only one talking about these issues. In fact we’d like to share two recent, brief but informative articles that reinforce some of what we’d covered in those pieces and others.
4 paths to smoother patient collections is a recently published FiercePracticeManagement.com article that offers some helpful steps you can take to improve your collections efforts, and ModernMedicine.com looks at how you can Maximize patient collections using the web, which we think you’ll also find interesting and useful.
Of course, we’ll be back with plenty more on the subject of patient collections and the ever-increasing importance of developing a well-thought-out self pay strategy.