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Thought Leadership

Healthcare revenue cycle management does not have to be difficult—whether it is patient pay, insurance, coding or end-to-end—outsource your RCM and see your bottom line improve.

Insurance A/R Follow Up

How to Manage Payer Policy Changes Today

If you’ve been tuned into the current news in healthcare you’ll know that the proposed $37,000,000,000 (yes, that’s billion dollar) merger between Aetna and

Patient Pay Early Out

How to Run a Successful Patient Self Pay Program

The well regarded restaurant Le Cirque at the Bellagio in Las Vegas offers incredible French cuisine, and every aspect of the service experience has been


How to Do HCC Codes: Make Sure You're on the Right Track

If you understand the importance of Hierarchical Condition Category (HCC) codes, but don’t know where to start with this complicated but critical element of


6 Actionable Tips to Improve Medical Coding Operations

If your coding department is identifying inefficiencies, dealing with coding-related backlogs and/or getting by with a shoe-string budget and slim staff,

A/R Wind Down

Stop, Look and Listen: What Story Does Your Aged A/R Tell You?

Aging claims may not have been touched for a long time, but why? Sssh, listen. Do you hear that? Your aged A/R is trying to tell you something. Almost every

Healthcare Reform

Know Your “MACRA-bet” – A guide to the acronyms of MACRA

Healthcare reform is definitely not kindergarten. By now, every physician is aware of the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) — the


Medical Coding’s Increasing Impact on Revenue Cycle Performance

In revenue cycle, payment posting and collections often take the starring role. After all, this is where the money comes in. But, the truth is, the champion of

Patient Pay Early Out

An Outsourcing Model for Patient-Centered Revenue Cycle Management

As proof that today's focus on creating a positive "patient financial experience" didn't grow out of thin air, we share the journey of Bon Secours Charity

A/R Wind Down

Navigating A Complex Revenue Cycle System Conversion

RCM system conversions can be extraordinarily complex—even if an organization is simply upgrading its current system and not in need of a complete legacy

Patient Pay Early Out

Get the Patient Experience Right from the Start—Tips for Front End Staff

When a patient checks in for a medical appointment he or she should be fully aware of their balance due, any previous balances owed, and an expected balance

Patient Pay Early Out

Don't Settle for Mediocre: Be the Best in Patient Experience

Have you heard of the book, All I Really Need to Know I Learned in Kindergarten? While of course it’s imperative that all patient-facing staff have

Patient Pay Early Out

10 Ways to Improve Self Pay Cash And Patient Satisfaction

According to the Physicians Foundation Patient Survey Report conducted in May of 2016, 62% of patients are very concerned about their ability to pay for
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