Healthcare Consumerism: The Disconnect Between Knowing What Needs to Change and Putting a Strategy in Place to Get There
 August 24, 2018

Healthcare Consumerism: The Disconnect Between Knowing What Needs to Change and Putting a Strategy in Place to Get There

Findings from Kaufman Hall’s 2018 Healthcare Consumerism Survey show a wide awareness among hospitals and health systems that consumer expectations...
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Convenience and Automation: Improve the Patient Experience with Automatic Payments
 August 15, 2018

Convenience and Automation: Improve the Patient Experience with Automatic Payments

Everyone has a story about trying to register to pay a bill on a archaic and complicated website or waiting on hold for what seems like days only to...
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The Patient is Now the Payer: How Rural Health Systems Can Manage Unique Revenue Cycle Challenges
 August 2, 2018

The Patient is Now the Payer: How Rural Health Systems Can Manage Unique Revenue Cycle Challenges

Sadly, 41% of rural healthcare facilities lost money in 2016, according to a Chartis Group research study. Negative operating margins can quickly...
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Are You Feeling the Heat to Increase Revenue in Patient Pay?
 July 19, 2018

Are You Feeling the Heat to Increase Revenue in Patient Pay?

The key takeaways from Kaufman Hall’s annual 2018 State of Consumerism in Healthcare report are that healthcare executives are investing in consumer...
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Healthcare Industry Shift: Patient Financial Understanding and Transparency
 July 3, 2018

Healthcare Industry Shift: Patient Financial Understanding and Transparency

In the book Bless this Mess, author Stephen Klasko, MD asks why is it that Americans can easily complete all of their Christmas shopping online and...
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Why Patient Communication Channels Matter for Patient Pay Early Out
 June 21, 2018

Why Patient Communication Channels Matter for Patient Pay Early Out

As you are no doubt aware, the healthcare industry is changing rapidly. 10 years ago,  the majority of healthcare payments in hospitals came from...
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System Conversions: 5 Key Considerations for Successfully Managing Your Receiveables
 June 8, 2018

System Conversions: 5 Key Considerations for Successfully Managing Your Receiveables

Has your organization completed a system conversion, or are you planning one in the near future? If your patient accounting system is outdated or is...
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Prompt Pay Discounts - A Win-Win for Your Patients and Your Organization
 March 22, 2018

Prompt Pay Discounts - A Win-Win for Your Patients and Your Organization

Is one dollar today better than one dollar 120 days from now? We think so. Actually, we know so, because each day that a patient account lives on in...
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6 Tips on How to Avoid Delayed Insurance Claim Payments
 February 22, 2018

6 Tips on How to Avoid Delayed Insurance Claim Payments

Claim denials and delayed reimbursements are a fact of life for most if not all healthcare organizations. In a recent revenue cycle survey from...
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