Best Practices for Patient Financial Communications

This is simple, but…

Patients ideally should understand the cost of the care they receive, their insurance coverage and their individual financial responsibility. Many – and I might even venture most – do not.

HFMA recently sifted out the top Patient Financial Communications Best Practices for several different categories of provider-patient interaction into one easy-to-reference document. The best practices are comprehensive, covering everything from the timing and setting of patient discussions to resources that will aid in prior balance and resolution discussions.

My all-time favorite line is this one, which occurs in some form in every section of this guide: “Patient share and prior balance discussions: Interactions will not interfere with patient care, and will focus on patient education.”

Why? It follows our belief that patients have the right to – and want to – understand their financial responsibilities as it relates to the care they receive. Education paves the way to payment. Period.


About Chris Klitgaard

Chris Klitgaard

At MediRevv, Chris oversees the strategic, financial, technical, sales, marketing and operational elements of the organization. He credits his leadership team and all his MediRevvers for their daily creativity, drive and commitment to breaking down obstacles on the way to bottom-line success.

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