Patient care doesn’t end at the exit door
MediRevv believes that the continuum of your patient care must extend beyond the treatment at your facility, all the way to the moment they pay their bill and beyond. Acting as representatives from your organization, we contact your patients to make sure they’re satisfied with the care they’ve received and fully understand the charges for that care. We focus on your patients’ need for information and education, while balancing collection of the dollars owed. Over the years, we’ve learned that patients who understand their bill will fulfill their obligation to pay or, if necessary, seek financial assistance. Later, should they require additional medical care, our proven approach makes it far more likely they’ll come through your entry door again and again. And let’s face it; recurring revenue from returning patients is critical to your organizational growth. Here’s something else of great importance we’ve learned over the years: how best to work with insurance companies. Our people are highly trained insurance specialists. We speak the language of insurers, we know how to navigate through their organizations and, best of all, we know how to document and follow-up to move claims forward in the most expeditious manner possible. You can rest easy knowing that from both the point of view of process and people, we have you covered.
An original approach, unprecedented results
Our patient-centered approach toward A/R collections is what places MediRevv ahead of other Revenue Cycle Management firms. Transparency is the foundation on which our unique approach is built. We believe that as a partner we must provide clients with accurate and timely information about our performance and results. We work with each new client to jointly develop key performance indicators that help us accurately measure the financial impact of our efforts on the revenue cycle. Working in this distinctive manner helps us to deliver consistently better results, which, in turn, make it possible for us to create long-term and rewarding partnerships with our many clients.
Accountability and trust
Our process definition creates unmatched accountability for our actions. It starts by allowing us to focus on excellence in four key areas: patient satisfaction, productivity, quality and key performance indicator reporting. To assure that the highest level of excellence is maintained, we train every member of the MediRevv staff to manage each client’s receivables with personal ownership of the results. This partnership-minded approach gives you 24/7 access to the MediRevv leadership team, contract flexibility that aligns financial incentives for both parties, and proactive recommendations on technical and operational improvements. By continuously elevating the bar, we lift the level of trust our clients have in us.