Step 1: Ask for payment.

Posted on May 23, 2013 by medirevv

A recent issue of Becker’s ASC Review includes practical advice for maximizing patient payment collections. Four experts, including our very own President Chris Klitgaard, sounded off on the best practices for Ambulatory Surgery Centers (ASC) – and other providers – to ensure they are paid in full.

Among the many salient points offered:

  • Avoid having balance accrue at all. Verify insurance eligibility and co-pays prior to the patient’s visit.
  • Don’t let the patient leave without paying something. Achieve this by choosing caring and attentive front office staff members who are willing and able to educate the patient about payment policies.
  • Don’t wait to bill patients. Bill at the time of service, not once per month.

And, the advice that sums up all previous points:

  • Ask. Yes, it is the patient’s responsibility to pay, but it is the provider’s responsibility to ask. For large balances, have a well-defined policy in place that can be deployed consistently.

You can view the full Becker’s article here. What patient collection challenges are you facing currently? We welcome your questions and comments.

Kent Smith, Vice-President of Sales

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Fastest Growing Company: We’re #10!

Posted on May 21, 2013 by medirevv

Exactly 33 minutes ago, MediRevv was named the #10 Fastest Growing company in the Cedar Rapids-Iowa City Corridor. We’re so excited to have won this award in 2011, and that our 97.6% revenue growth over the past three years has earned us a spot in the top ten for 2013.

Just another plaque for the wall? A thousand times no. To be named among the “fastest growing” means we are making our local economy strong, and we are certainly not doing it alone. Congratulations to all 25 fastest growing companies recognized this morning. We are honored to be on the list with you!

Chris Klitgaard, President

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Growing Culture: The MediRevv Petri Dish

Posted on May 16, 2013 by medirevv

To be sure, we do things differently at MediRevv. Yet, the culture at MediRevv is no experiment. It’s a carefully laid out plan encompassing our identity, structure, behavior and practices with the goal of creating an efficient, engaging environment in which MediRevvers thrive.

Below are a couple of outtakes from yesterday’s Building Culture workshop, hosted by the Iowa City Area Development Group (ICAD), at which I was privileged to share some of Medirevv’s tactics and learn from the successes of other area executives, coaches, and consultants.

  • Be deliberate. Plan your culture like you plan your budget.
  • Steal shamelessly. Great ideas are already in use all around us. One that I like is Jack and Suzy Welch’s recent article that boils down very simply to being authentic.
  • Lead and support. Both are vital.
  • Say it out loud. Company culture shouldn’t be a secret hidden in your handbook of policies and procedures.
  • Be in alignment. Your culture should flow naturally from your competitive philosophy and administrative policy.
  • Get feedback. Culture grows and changes constantly. Keep up!
  • Plan and problem-solve. Culture is as critical as any other business issue.
  • Understand influence vs control. You can’t control culture, but you can influence it. Start by identifying who owns your culture.

Culture is so much more than a buttered-up mission statement and a “values” plaque on the wall. I urge you and your organization to make it real. Grow it. Prove it. And do it everyday.

If you’re interested in the truth, the whole truth and nothing but the truth from the perspective of MediRevvers, visit our culture book.

Brad Baldwin, Vice President of Operations and Client Services

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Grow fast and be cool.

Posted on May 7, 2013 by medirevv

Admittedly, it does not have the same melodic ring as the British government’s propaganda poster (circa 1939), “Keep Calm and Carry On”, but it does depict precisely where MediRevv sits today.

fastestco.web_-132x110Coolest-Places-300-pixels

Fast. Late last month the Corridor Business Journal (CBJ) named MediRevv to the 2013 Fastest Growing Companies list. We were honored to win this award in 2011 and are pleased to be back on the list with 24 other fast-growing companies who, like us, are pouring their all into strengthening our local economy.

Cool. This past Tuesday morning, MediRevv was named to CBJ’s first-ever Coolest Places to Work list. We’re vying with 22 other companies for the most engaging and rewarding work environment in the region. We strive for constant progression, both personally and professionally, among our MediRevvers, who are truly the heartbeat of everything we do.

Results for these awards will be announced May 21 and June 11 respectively. MediRevv is fast, cool, and beyond excited. Seriously, we can’t wait!

Chris Klitgaard, President

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When one good thing leads to another…

Posted on May 3, 2013 by medirevv

Back in October of 2012, we were excited to be working “local” for the first time. Steindler Orthopedic Clinic, a well-known and well-reputed healthcare organization providing specialized bone, joint, and muscle care to patients throughout southeastern Iowa, secured MediRevv’s consulting services for help with billing service management.

This month, we’re pleased to tell our own community and the rest of the nation that after a mere six months, our partnership with Steindler Orthopedic Clinic has expanded. In a new full business outsourcing agreement with this provider, MediRevv will provide additional billing and management assistance, including appealing and approving claims, and will ensure efficiency and accuracy in the management of Steindler Orthopedic Clinic’s revenue cycle.

There is something inherently good and vital about breathing the same air as our client. Steindler Orthopedic Clinic has a 60-year long heritage in Iowa City, and its name, proximity and reputation are widely-recognized beyond our city and state. We are privileged to partner with this local business and actively contribute to its financial viability within our community, all the while growing our own brand of transparency, accountability and trust.

We’re confident, optimistic and grateful. Really, we’re rather stoked!

Chris Klitgaard, President

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“Nothin’ but Blue sky” ahead for MediRevv: Randy Blue announced as Director of Sales

Posted on April 25, 2013 by medirevv

We’re flying high over the recent addition of Randy Blue, M. Ed., CRCR, to our Sales and Marketing team.

A former entrepreneur with more than 25 years of experience in sales and marketing management, Randy, who is based in Seattle, will focus on growing new business opportunities for MediRevv, primarily in the western states. Randy joins Holly Kruger, Director of Sales, and Kent Smith, Vice President of Sales for MediRevv.

Read more about Randy’s expertise and accomplishments, both professional and personal, in this week’s press release.

Send your congratulations or your revenue cycle management queries to Randy at rblue@medirevv.com.

Welcome, Randy! We’re delighted to have you on board.

Chris Klitgaard, President

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Hello from DC!

Posted on April 13, 2013 by medirevv

MediRevv is pleased to be part of the GE Centricity LIVE 2013 User Conference in Washington DC this Sunday through Tuesday, April 14-17. Centricity LIVE is this Spring’s not-to-be-missed opportunity to meet, share with and learn from peers, GE experts, and healthcare leaders on high-trending topics that influence our industry.

Stop by and say hello to Chris, Kent and Holly at the MediRevv booth!

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Prometheus Awards…pending!

Posted on April 8, 2013 by medirevv

Excitement and anticipation are running high at MediRevv. The 8th Annual Prometheus Awards will be held Tuesday evening in Des Moines at Veterans Memorial Auditorium.

Hosted by the the Technology Association of Iowa (TAI) and LWBJ Financial, the Prometheus Awards recognize the high-tech brilliance, innovation, leadership and excellence that is native to the great state of Iowa.

MediRevv is a finalist in the Top Growth Company of the Year category, alongside four other companies intent on pushing Iowa’s economy forward: Appcore, Caleris, Dwolla, and WebFilings.

And, our own Chris Klitgaard is CEO of the Year finalist among several inspiring thought and industry leaders for whom we have the highest regard: Dennis Henderson (Ready Wireless), Bruce Lehrman (Involta), Ben Milne (Dwolla), Brian Patrick Donaghy (Appcore).

We are honored and humbled to be a associated with these awards … and with Prometheus himself, the Greek mythology hero. (We are channelling our inner Titan, striving for knowledge and standing firm as a champion of humanity.)

Brad Baldwin, Vice President of Operations

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MediRevv Tenet #1: Patient care doesn’t end at the exit door

Posted on April 5, 2013 by medirevv

And it doesn’t occur in a vacuum, either. At MediRevv, we assert that the continuum of patient care begins when an appointment is scheduled, spans the entire visit or series of visits, and extends through payment for the services rendered and beyond.

MediRevv is particularly interested in the “afterlife” of a patient’s visit to your facility. Here are some things we know to be true from years of live, hands-on experience:

  1. Patient satisfaction with the care provided should always be the first point of discussion after he or she clears the exit door.
  2. Focusing on your patient’s need for information breeds trust, something we accomplish when our highly trained staff educate patients on why they owe the dollar figure at the bottom of the statement.
  3. Patients who understand their bill will fulfill their obligation to pay, or if needed, seek financial assistance.
  4. Satisfied customers are likely to return to the same facility or provider when further care is required.
  5. Recurring revenue from returning patients is critical to your organization’s growth.
  6. Perhaps most important … speaking that foreign language called “insurance” and meticulously documenting claims will speed payment from insurance companies. Even the big ones.

When you begin to think about the scope of patient care as extending well beyond the visit itself, you will begin to understand patient care the MediRevv way.

Chris Klitgaard, President

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ICD-10: Coding aside, what about cash?

Posted on March 28, 2013 by medirevv

There’s no arguing that ICD-10 is a big, big deal. Come October 2014, healthcare organizations across the US will implement sweeping (mandatory) changes to the way services are coded and assigned for billing.

Is your organization already focusing on ICD-10’s clinical and coding changes? If so, we applaud your foresight, yet we believe your ICD-10 implementation may still be at risk. Why? Productivity will decrease before it will ever increase. Technology and training costs will be enough to give pause to any CFO, let alone the costs associated with the inevitable increase in errors, denials and inadequate mapping. You can read more about these challenges here. Without careful planning, the migration to ICD-10 will simply delay and/or deplete cash.

As always, MediRevv is interested in your bottom line. Our recently launched ICD-10 Service Programs focus on thwarting ICD-10’s biggest financial challenges. And, because we do not work in a vacuum, our solutions for the financial health of your organization are designed to dovetail with the ICD-10 coding efforts you already have in place.

For more information on MediRevv’s new ICD-10 Service Programs, please visit http://www.medirevv.com/icd-10-solutions or contact Holly Krueger hkrueger@medirevv.com.

Chris Klitgaard, President

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